Terms and Conditions

Effective Date: 13 June 2024

This Privacy Policy outlines the practices and policies implemented by MASROOF ("we," "us," or "our") regarding the collection, use, and disclosure of personal information when you use our E-wallet mobile application (the "App"). We are committed to protecting your privacy and ensuring the security of your personal information.By accessing or using our App, you agree to the terms and conditions of this Privacy Policy.

  1. Information We Collect:

1.1. Personal Information: We may collect the following types of personal information from you when you use our App:

  • Contact information (such as name, phone number).
  • Transaction details (such as transaction history, recipient details, and amounts).

1.2. Non-Personal Information: We may also collect non-personal information that does not directly identify you, such as device information, usage data, and technical information about your mobile device and how you interact with our App. This information may be collected through the use of cookies, pixel tags, or other similar technologies.

  1. How We Use Your Information:

2.1. Provision of Services: We use the personal information you provide to us to:

  • Enable you to create and manage your E-wallet account.
  • Process transactions and facilitate payments.
  • Verify your identity and prevent fraud.
  • Provide customer support and respond to your inquiries.
  • Send you important updates, notifications, and promotional offers.
  • Improve and personalize our services, user experience, and marketing efforts.
  • Comply with legal obligations and enforce our Terms of Service.

2.2. Aggregated and Non-Personal Information: We may aggregate and anonymize your personal information for statistical and analytical purposes. Aggregated and non-personal information does not identify you individually and may be used for any lawful purpose.

  1. Information Sharing and Disclosure:

3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our App, conducting business, or providing services to you. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.

3.2. Legal Requirements: We may disclose your personal information if required to do so bylaw or in response to valid legal requests or to protect our rights, property,or safety, as well as the rights, property, or safety of our users or others.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portionof our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our App of any such change in ownership or control of your personal information.

  1. Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However,please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your personal information.

  1. Your Choices and Rights:

5.1. Account Settings: You may review and update your personal information within the App's settings or by contacting us directly.

5.2. Marketing Communications: You can opt out of receiving marketing communications from usby following the instructions provided in the communication or by contacting usdirectly.

5.3. Data Retention:We will retain your personal

 

 Contact Information:

Email: Info@masroof.sa

Supportnumber: 0118352050

‍

Update cookies preferences